Privacy policy

Fae Letters®

This Privacy Policy describes how Fae Letters® (the “Site,” “we,” “us,” or “our”), a brand owned and operated by Epistolary, collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have questions, want more information about our privacy practices, or would like to make a complaint, please contact us using our contact page:

👉 https://faeletters.com/pages/contact

Or by mail at:

Epistolary
PO Box 2722
Georgetown, Texas 78627
United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means information about an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately for you and to perform analytics on Site usage in order to optimize performance and user experience.

Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with service providers including Shopify and PayPal.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction data.

Order Information

Purpose of collection:
To provide products or services to you, fulfill our contract, process payment information, arrange shipping, provide invoices or order confirmations, communicate with you, screen orders for fraud or risk, and—when consistent with your preferences—provide marketing communications.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with service providers including Shopify, PayPal, Meta, and other processors as necessary.

Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of collection:
To resolve customer service issues efficiently and maintain accurate support records.

Source of collection:
Collected via Shopify, Meta, and direct customer communications.

Disclosure for a business purpose:
Used internally to maintain customer support history and improve service.

Personal Information collected:
Name, billing address, shipping address, payment information, email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us via
👉 https://faeletters.com/pages/contact
to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our Services and fulfill our contracts with you.

For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses Personal Information here:
    https://www.shopify.com/legal/privacy

  • We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas or lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you.

Examples include:

For more information about targeted advertising, visit:
https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You may opt out of targeted advertising through:

  • Facebook

  • Google

  • Digital Advertising Alliance

Using Personal Information

We use your Personal Information to provide our Services, including offering products for sale, processing payments, shipping and fulfillment, communicating with you, and providing updates about products, services, and offers.

Lawful Basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Performance of a task carried out in the public interest

  • Our legitimate interests, which do not override your fundamental rights and freedoms

Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you.

Your Rights

Depending on your location, you may have the right to:

  • Access your Personal Information

  • Correct inaccurate information

  • Request deletion

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, please contact us at:
👉 https://faeletters.com/pages/contact

CCPA (California Consumer Privacy Act)

If you are a California resident, you have the right to:

  • Know what Personal Information we collect

  • Request deletion of Personal Information

  • Opt out of the sale of Personal Information

We do not sell Personal Information.

To exercise CCPA rights, contact us at:
👉 https://faeletters.com/pages/contact

Cookies

We use cookies to improve your experience on our Site. You can control cookie preferences through your browser settings.

Do Not Track

We do not alter data collection practices when we see a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons.

Complaints

If you have a complaint, please contact us first at:

👉 https://faeletters.com/pages/contact

If you are an EEA resident, you also have the right to lodge a complaint with your local data protection authority.