1. Select a Story

• Visit our website and choose a story, then add it to your cart.

2. Shipping

• If ordering for yourself, enter your own shipping address
• If ordering for someone else, enter their shipping address
• For multiple recipients at different addresses, please place a new order per person.

3. Billing

• Enter your own billing information. All billing details will be sent to the email you provide.

4. Complete Your Order

• After completing your purchase, please check your email for the confirmation and order number.

5. Gift Introduction

• If you'd like to send a printable or digital gift notification, you may find a downloadable copy here!

1. Select a Story

• Visit our website and choose a story, then add it to your cart.

2. Shipping

• Enter your recipient's shipping address so their letters will be sent directly to them.
• For multiple recipients at different addresses, please place a new order per person.

3. Billing

• Enter your own billing information. All billing details will be sent to the email you provide.

4. Complete Your Order

• After completing your purchase, please check your email for the confirmation and order number.

5. Gift Introduction

• If you'd like to send a printable or digital gift notification, you may find a downloadable copy here!

Letters

• The first letter will ship via USPS Ground Advantage and enclosed in a protective sleeve. If you order a Collector's Box or Tin the first letter will be included inside the box.
• It will be shipped within 1-3 business days with an estimated delivery time of 2-5 business days after shipment within the U.S. (total transit time: 5-8 business days).
• International orders have an estimated delivery time of around 2-4 weeks after shipment. We may utilize other services to ship international orders. A tracking number will be provided once the order has shipped.
• Please note that the remaining letters will be sent via regular mail and will not include tracking information. As such, I highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which
  they'll notify you via email with scanned images of soon-to-be-delivered mail.
  Tap here to sign up.
• If you do not receive your products within these time frames, please Contact Us with the following information and
  we will respond within 1-3 business days. 

If you need to change your order, use this form to Contact Us.

100% Satisfaction 30-Day Guarantee (Letters Only)

If you are dissatisfied with your story, please let us know within 30 days to receive a full refund minus shipping and printing cost of letters already sent. Refunds are not automatic with cancellations but available upon request. You are welcome to keep the letters that have been delivered to you. 

You may also change stories within 60 days for the cost of $4/letter ($6/letter internationally) already sent or processed. We can send one letter at no cost to you.

After 60 days, changing stories is not available. Please note shipping costs are not eligible for refund. Costs and/or charges will be deducted from the approved refund amount.

After 30 days

Monthly Subscriptions

After the full refund guarantee expires (30 days), refunds are not available for monthly payments already collected. We will, however, send you the remaining letters that have been paid for.

Prepaid Subscriptions

After the full refund guarantee expires (30 days) refunds are not available for prepaid subscriptions. The remainder of the subscription will be mailed to the address provided.

Refunds for Non-Letter Products

Refunds for non-letter products are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders. Returns are subject to our return policy.

Items must be unused and returned in the same condition that you received it. Please write “REFUSED” on the unopened box, and return to your mail carrier. If your box has been opened, we unfortunately cannot cover the cost of return shipping unless the product was damaged when opened. The box will need to be returned at the cost of the customer. We sincerely apologize for any inconvenience this may cause. If returning the package at your own cost, please include the following information.

1. A copy of your order receipt in the shipping box with the item you are returning

2. Include your order number, email, and first and last name

3. Indicate the reason for the return 

4. State if you would like a refund or exchange Shipping fees are non-refundable. Refunds will be processed upon receipt of the product that is intact and unused. Please send returns to:

ATTN: EPISTOLARY

PO BOX 2722

GEORGETOWN, TX 78627

If you need help with a return or refund, please use this form to Contact Us. Please allow 1-3 business days for an agent to respond.

Final refund decisions may take up to 7-10 business days.

Letters

The first letter will be shipped via USPS Ground with tracking and will be enclosed in a kraft cardboard envelope. If you ordered a Collector's Box or other product + story in the same order, the first letter will be included inside the package.

• It will be shipped within 1-3 business days, with an estimated delivery time of 2–5 days after shipment within the US (total transit time: 5–8 days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the order has been shipped.
• Please note that the remaining letters will be sent via regular mail and will not include tracking information. As such, we highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
• If you do not receive your products within these time frames, please contact us via this form - Contact Us
  

Products

• Collector's Boxes and Tins will be shipped via USPS Ground in 1-3 business days after that (5-8 business days total). We will send a USPS tracking notification upon fulfillment. 
• International orders have an estimated delivery time of 2-4 weeks after shipment. We may utilize other shipping services for international orders. A tracking number will be provided once the order has been shipped.
• If you do not receive your products within these time frames, please contact us using this form - Contact Us

Letters

• The first letter will ship via USPS Ground Advantage and enclosed in a protective sleeve. If you order a Collector's Box or Tin the first letter will be included inside the box.
• It will be shipped within 1-3 business days with an estimated delivery time of 2-5 business days after shipment within the U.S. (total transit time: 5-8 business days).
• International orders have an estimated delivery time of around 2-4 weeks after shipment. A tracking number will be provided once the order has shipped.
• Please note that the remaining letters will be sent via regular mail and will not include tracking information. As such, I highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which
  they'll notify you via email with scanned images of soon-to-be-delivered mail.
  Tap here to sign up.
• If you do not receive your products within these time frames, please contact us using the following form - Contact Us

Products

• Collector's Boxes and other products will be shipped via USPS Ground in 1-3 business days after that (5-8 business days total). We will send a USPS tracking notification upon fulfillment.
•  International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the order has been shipped.
• If you do not receive your products within these time frames, please contact us using this form - Contact Us and an agent will respond within 1-3 business days.

More than likely, a goblin ate it in transit. Despite our best efforts to ward them off, they are tenacious creatures. Let us know which number letter you're missing, and then we'll get a replacement out free of charge. Contact us here and we'll take care of you.

Moved to avoid goblins? We get it. To change your address, simply sign in to your Shopify / Shop account here and change your address. Your next letters will be shipped to this new location effective immediately. If you still have problems, Contact us here and we'll take care of you.

Our letters are enchanted to appear perfectly ordinary to mortal postal workers, though observant carriers might notice a slight shimmer or catch the faint scent of moonflowers. Don't worry - this is completely normal and will not affect delivery!

Letters

• We send our letters all over the world! To learn more about our latest prices and sales, please visit our website at www.faeletters.com. International shipping varies depending on your subscription and will be calculated in the final price. 
• Your first letter will be shipped in 1-3 business days, and have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
• Remaining letters will be sent via regular mail and generally mailed on Friday of every week. Delivery is within 6 weeks for international orders (no tracking available). Please find our mailing schedule date here.
• Although this wait time may seem long, a letter is sent every Friday continuously afterwards, so letters will be arriving on a regular cycle about a few weeks apart.

Other Products (Besides letters)

• Other products ship within 1-3 business days and a tracking number will be sent once we process your order. Delivery usually occurs within 2-4 weeks internationally. We may utilize several shipping services for international orders.

No.

Fae Letters® is a series of letters that help craft an experience. While it does follow a meticulously crafted story arc, Fae Letters® is not nor is it meant to be a replacement for books.

The difference between books and our letters is a little like the difference between watching a travel documentary and receiving postcards from a friend exploring the places in the documentary. While both tell stories, one tends to be more experiential than the other. Letters have a sender, ink, paper, seal, envelope, and stamp, which are all tactile ephemeral objects that speak to the nature of the communication method.

Most of our team are voracious readers, which means we gobble up books fast—a few around here read one a day. That said, our letters are the opposite by nature. Having them sent a week apart forces recipients to slow down, be more contemplative, and savor the craftsmanship of the materials and the story.

Fae Letters® are a premium experience, not meant to be goggled up, but savored with a cup of tea, glass of wine, and perfect candle.

This is our own in-house metric for gauging the amount of explicit content in a series.

🌶️ 1 of 5 = hand holding

🌶️🌶️ 2 of 5 = kissing

x🌶️🌶️🌶️ 3 of 5 = brief descriptions of occasional sexual acts

🌶🌶️🌶️🌶️ 4 of 5 = frequent and descriptive sexual acts

🌶🌶️🌶️🌶️🌶️ 5 of 5 = team smut

For instance, The Half-Light Covenant gets 🌶️🌶️🌶️ 3 of 5 chilis. If you enjoyed Sarah J. Maas's A Court of Thorns and Roses, then you will probably love this story. However, we are *slightly* racier than ACOTAR: body parts and "fun activities" are mentioned, but always in service to the story; this is an adventure, not smut (although future erotica story branches are planned).

Our intended audience is 18+ years old.

Yes, each letter in a series is meant to be read in sequence since they build on one another. If you see that you've received a letter out of sequence, we encourage you not to read it until the next number arrives.

At present, our premiere story is The Half-Light Covenant penned by our in-house team of writers and editors, written for readers and listeners primarily oriented toward male love interests. More stories are in the works, and you will be able to run multiple stories concurrently, but they'll each requires their own subscription.

While we wish we could employ actual faeries for delivery (they're notoriously unreliable with deadlines), we rely on mortal postal services to bring your magical correspondence. Rest assured, though - each letter is thoroughly enchanted before making its journey to your doorstep!

Imagine if the characters of a realm wrote you letters, from their own POVs, about your presence and activity in their world. That's what the Fae Letters® in The Half-light Covenant are like. Each one is from a different character, written to you.

We have a no-questions-asked 30-day money back guarantee. If you're not obsessed with your first few letters, please Contact Us and we'll take care of you.

Absolutely. We have a Discord Community Group where our readers hang out, share photos, and their experiences with our stories. When you purchase Fae Letters you automatically get your free access token into the group.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.

Here you can place an explanation or answer to the question.